1. Acceptance of Terms

By accessing or using the Shop Hero platform ("Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all users, including business operators, their employees, and end customers interacting with Shop Hero-powered services.

2. Description of Service

Shop Hero is a SaaS platform designed for automotive detailing, paint protection film (PPF), and related service businesses. The platform provides CRM tools, scheduling, quoting, job management, customer communications (SMS and email), customer portals, and business analytics.

3. Account Registration

You must provide accurate and complete information when creating an account
You are responsible for maintaining the confidentiality of your login credentials
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use of your account
You must be at least 18 years old to create an account

4. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws
Send unsolicited marketing messages (spam) through the platform's SMS or email features
Upload malicious code, viruses, or harmful content
Attempt to gain unauthorized access to other users' accounts or data
Interfere with or disrupt the Service or its infrastructure
Resell or redistribute the Service without written authorization
Use the Service to store or transmit content that infringes on third-party intellectual property rights

5. SMS & Text Message Terms

5.1 For End Customers (Message Recipients)

By providing your mobile phone number to a Shop Hero-powered business — verbally during service intake, through a customer portal registration, or via an online booking/quote request — you consent to receive transactional SMS text messages from Shop Hero on behalf of that business. These messages include appointment confirmations, job status updates, quote notifications, invoice reminders, and pickup scheduling. Consent is not a condition of any purchase.

Message frequency: Varies; typically 1–15 messages per month based on service activity
Message and data rates may apply. Check with your carrier for plan details
Opt-out: Reply STOP to any message to unsubscribe. You will receive one confirmation message
Help: Reply HELP to any message, or email support@theshophero.com
Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and others. Carriers are not liable for delayed or undelivered messages
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes

5.2 For Business Operators (Message Senders)

As a Shop Hero platform user sending SMS messages to your customers, you agree to:

Only send messages to individuals who have provided prior express consent to receive communications
Obtain consent verbally during intake, through portal registration, or via a written/digital consent form
Comply with all applicable laws including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines
Honor all STOP/opt-out requests immediately
Provide clear opt-out mechanisms for all recipients
Accept full responsibility for message content sent through your account
Not use the platform to send unsolicited marketing or promotional messages

6. Data Ownership & Responsibility

You retain ownership of all data you enter into the platform (client records, job data, quotes, etc.)
You are responsible for the accuracy and legality of the data you store on the platform
You are responsible for obtaining appropriate consent from your customers before entering their data
We may use aggregated, anonymized data for platform improvement and analytics

7. Payment Terms

Subscription fees are billed according to your selected plan
Payments are processed securely through Stripe
All fees are non-refundable unless otherwise stated
We reserve the right to modify pricing with 30 days' advance notice
Failure to maintain payment may result in suspension or termination of your account

8. Intellectual Property

The Shop Hero platform, including its design, code, logos, and documentation, is owned by Shop Hero and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.

9. Service Availability & Warranties

We strive to maintain high uptime but do not guarantee uninterrupted service. The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, Shop Hero shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the twelve (12) months preceding the claim.

11. Termination

You may cancel your account at any time through the platform settings
We may suspend or terminate your account for violations of these Terms
Upon termination, your access to the Service will cease and data may be deleted after a retention period
You may request a data export prior to account termination

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or a prominent notice on the platform. Continued use of the Service after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in California.

14. Contact Us

If you have questions about these Terms & Conditions, please contact us:

📧 Email: support@theshophero.com
🌐 Website: theshophero.com